Wednesday, March 30, 2011
Friday, March 25, 2011
Wednesday, March 23, 2011
New Attitude - What the Phantom means by "running the extra mile"
Hello everyone,
What was Mark Huggan, owner of Phantom Couriers doing at 3 am, on Wednesday March 2nd?
No, Mark wasn't taking a well-deserved rest after a long day of work. Instead, he was taking care of a customer's parcel that was stuck with the US customs.
Here's the story, as told by Mark. "It all started on Friday Jan 28th....
John, from the Letter Shop, calls with a serious delivery: four cases of documents and name tags for a large corporate meeting in San Francisco for his Client Haywood Securities.
Knowing the time was short & the value was high I knew that they would be inspected at US Customs.
I informed john this could happen and that it could delay delivery and he informed me that this would be disastrous.
Monday: The packages left Vancouver, and arrived at the US Customs in Ontario, California and were scheduled for inspection. Day one, gone.
Tuesday: I watched and called, hoping to assist in the clearance but Customs was busy and I was in a long line...
On line information was little help and the operators couldn't do any better. I stayed up late wondering what I could do.
Luckily a call I made at 3 am went through. A Customs officer was able to clear the packages for delivery, they left at 4 am and were delivered at 8.
Wednesday: at 9.00 am, the Hotel had opened and distributed the goods, the meeting was on.
John at the Letter shop was the hero and his client was happy. One lesson I learned: calling Customs at odd hours can unlock situations way faster than any other ways."
************
And while you're here, you might as well check out our ...
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What was Mark Huggan, owner of Phantom Couriers doing at 3 am, on Wednesday March 2nd?
No, Mark wasn't taking a well-deserved rest after a long day of work. Instead, he was taking care of a customer's parcel that was stuck with the US customs.
Here's the story, as told by Mark. "It all started on Friday Jan 28th....
John, from the Letter Shop, calls with a serious delivery: four cases of documents and name tags for a large corporate meeting in San Francisco for his Client Haywood Securities.
Knowing the time was short & the value was high I knew that they would be inspected at US Customs.
I informed john this could happen and that it could delay delivery and he informed me that this would be disastrous.
Monday: The packages left Vancouver, and arrived at the US Customs in Ontario, California and were scheduled for inspection. Day one, gone.
Tuesday: I watched and called, hoping to assist in the clearance but Customs was busy and I was in a long line...
On line information was little help and the operators couldn't do any better. I stayed up late wondering what I could do.
Luckily a call I made at 3 am went through. A Customs officer was able to clear the packages for delivery, they left at 4 am and were delivered at 8.
Wednesday: at 9.00 am, the Hotel had opened and distributed the goods, the meeting was on.
John at the Letter shop was the hero and his client was happy. One lesson I learned: calling Customs at odd hours can unlock situations way faster than any other ways."
************
And while you're here, you might as well check out our ...
Crazy clip of the month!
This time we're in pain. No, sorry for the typo, we're in Spain!If you haven't done so, please sign-up for our monthly newsletter.
Monday, March 7, 2011
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